Cerulean Press is a trading name of Cayce Eastwood, who is the data controller for the personal information described in this policy. We make personalised letterpress stationery, including wedding invitations.
Contact: cayce@ceruleanpress.com
Post: Cayce Eastwood, 13 Milford Grove, Sutton SM1 4EP
This policy explains how we collect and use your personal information under UK data protection law (the UK GDPR and the Data Protection Act 2018). It applies to everyone, wherever you live.
To take and fulfil your order, we collect:
Your name, email address and postal address
The details of the products you order, including the wording and design details for custom stationery. This may include other people's names, event details and addresses, such as guests' names for envelope addressing
Your payment method (for example PayPal or bank transfer). We do not see or store your card or bank login details
Messages and emails you send us, and your design approvals
Your email address and preferences, if you sign up to our mailing list.
If you give us other people's details, please make sure you are entitled to share them and that they would reasonably expect it.
To fulfil your order, provide design proofs and customer support, deliver your order, and settle any disputes. Legal basis: contract (it is necessary to perform our contract with you).
To keep financial and tax records. Legal basis: legal obligation.
To send marketing emails, if you have signed up. Legal basis: your consent, which you can withdraw at any time using the unsubscribe link or by contacting us.
To improve our products and services, and to show photographs of finished work in our portfolio, website and social media. Legal basis: our legitimate interests in running and promoting our business. You can ask us not to feature your order, and we will not use your personal details beyond what appears in the design.
To prevent fraud, protect our rights, and respond to legal requests. Legal basis: legal obligation or legitimate interests.
We do not make decisions about you using automated processing or profiling.
We share your information only where necessary and only as much as needed:
Printing plate manufacturers and other suppliers, who need the design wording to make your order
Couriers and postal services (such as Royal Mail), who need your name and delivery address
Payment providers (such as PayPal and our bank)
Etsy, for orders placed through our Etsy shop. Etsy is a separate controller and its own privacy policy applies to the information you give it
Technology providers such as Google (email and file storage)
Authorities, advisers or courts, where required by law, for example HMRC, or to deal with a legal claim
We do not sell your information.
Some of our providers, such as Google, may store or process data in the United States or other countries outside the UK. Where this happens, we rely on safeguards recognised by UK law, such as the UK-US data bridge for certified providers or standard contractual clauses and the UK International Data Transfer Addendum.
Invoices and financial records: for the period required by HMRC (currently at least 5 years after the 31 January filing deadline for the relevant tax year)
Order details, proofs and correspondence: 5 years from the date of your order, in case of queries, reorders or disputes
Mailing list details: until you unsubscribe
After these periods we delete or anonymise your information.
Our website is a simple landing page hosted by Google. We do not use analytics or advertising cookies, and we do not ask you to create an account or enter personal information on the site. Google may use technical cookies or collect basic technical data to host the site. If we add analytics, forms or other cookies in future, we will update this policy and ask for your consent where required.
We use reputable providers, secure payment methods and password-protected accounts, and we limit access to your information to what is necessary. No system is completely secure, but we take care to protect your information.
You have the right to:
Access a copy of the personal information we hold about you
Correct information that is inaccurate or incomplete
Erase your information, in certain circumstances (we may need to keep some records for legal reasons)
Restrict how we use your information
Object to our use of your information based on legitimate interests, and to direct marketing at any time
Data portability, where we process your information by automated means based on consent or contract
Withdraw consent at any time where we rely on it
To exercise any of these rights, contact us using the details above. We will respond within one month. We may ask you to verify your identity first.
If you are unhappy about how we have handled your personal information, please contact us first at cayce@ceruleanpress.com or by post at the address above. You do not need to use legal terms. We will:
Acknowledge your complaint within 30 days of receiving it, and aim to do so sooner
Investigate it and keep you informed of progress
Tell you the outcome without undue delay
If you are not satisfied with our response, or if you prefer, you can complain to the Information Commissioner's Office (ICO): ico.org.uk, helpline 0303 123 1113.
Our products and website are not aimed at children, and we do not knowingly collect personal information from anyone under 13 [or: under 16].
We may update this policy from time to time. The latest version will always be on our website, with the date shown at the top. We will not use your information for new purposes without telling you first and, where required, asking for your consent.